We have answers! :)
Frequently Asked Questions
What equipment and solutions do you use?
We use a variety of cleaning equipment and cleaning agents sourced from various vendors. Nonetheless, we are actively in search of the best tools, equipment and cleaning agents we can use in the market.
Should I provide meals for the cleaners?
Our Patrollers bring their own meals and water. Should you wish to provide their meals or give extra, we're very sure that our Patrollers will love you for it. :)
Do I need to prepare cleaning materials?
Our Patrollers are come in equipped with all required cleaning materials. We are usually more efficient and effective using our own tools, but should you prefer to have them use your own cleaning tools, we hope you can guide the Patrollers in proper handling. We also hope for your kind understanding in the event they work at a slower pace.
Can I request for other services on-site without prior booking?
Yes, you may, provided that the equipment is available and that there won't be conflicts in cleaning schedules.
How long does cleaning take?
Cleaning duration varies from house-to-house, and from business-to-business.
Why am I being charged for transportation?
Transportation fees are charged based on proximity from our Patrollers' home base.
How many Patrollers should I expect?
For smaller cleaning jobs like condominiums and small offices, we send 1-2 Patrollers.
What areas do you cover?
We currently service the following areas in Metro Manila:
How can you guarantee our safety?
We only hire direct/personal referrals and employ in-house staff. For screening, we require our potential recruits to submit their NBI and Barangay Clearances as well as three references for background checking.
Are Patrollers allowed to take breaks?
We require our Patrollers to take a one-hour lunch break and encourage them to take a 15-minute break in the morning and in the afternoon, if the schedule allows.
What's the best cleaning service for me?
We recognize the different needs of our clients, and we consistently put an effort in developing cleaning programs and services to address these needs. Please check our Services Page and click 'Learn More' to explore the different services we offer.
What should I prepare for my cleaning session?
- Secure work permit and gate passes. You may also instruct the assigned lead to facilitate the same upon arrival.
Keep all your valuables in safe storage.
Identify all the areas that require special cleaning and attention.
We're pet-friendly! But if you have pets, please keep them in a safe area so they won't get stressed by the noise and the strangers moving around your house. :)
What is your Quality Assurance and Control Policy?
A Clean Patrol Team Lead/Quality Controller will be assigned to you to ensure the quality of our cleaners' work.
What are your Post-Construction Cleaning Terms and Conditions?
Service Scope. Clean Patrol shall provide all labor, equipment and services indicated on the job order. Special services such as carpet cleaning, floor polishing, etc. are subject to additional fees.
For Post-Construction Cleaning Services, we highly recommend that all construction/renovation work should be completed before we render our services. We do not render any re-work or re-cleaning beyond our scheduled service hours if construction is still ongoing. Please ensure that there is minimal debris left by the contractor. We do not dispose of debris such as wood, paint cans, etc. Nevertheless, we can arrange for hauling and clearing services on your behalf, if required.
Compensation. Clean Patrol meticulously prepares for your cleaning needs. To prepare for your appointment, we require a 50% Cleaning Fee Down Payment. Full Payment option is also available. To reserve your slot, kindly pay via bank deposit within 24 hours of booking. Bookings made 24 hours before the schedule will require full payment.
Work Permits. The client shall secure all work permits and gate passes. Client shall inform Clean Patrol of any special requirements for safety and insurance prior to the work schedule.
Cancellation. To avoid lost wages for your cleaners, please give us at least a 48-hour notice if you wish to cancel or reschedule an appointment. If a cleaning appointment is less than 48 hours in advance, the down payment will be non-refundable. If the appointment is re-scheduled less than 24 hours in advance, a reschedule fee amounting to 20% of the total fee will be charged. Same day bookings may not be cancelled.
Work Schedule. Booked cleaning schedule should begin no later than 15 minutes. Delay of more than 15 minutes shall be considered time consumed for the cleaning package. Work shall be limited to the availed cleaning package. In the event of a delay more than the time permitted, an additional fee of PHP100/hour/cleaner shall be billed as a variation order.
Cleaners’ Welfare. Our cleaners are entitled to a 1-hour break during lunch time, 1 15-minute break in the morning and 1 15-minute break in the afternoon. The time taken for breaks are not covered for time-based services. Please be informed that our cleaners will update our Management from time to time on their work progress.
Weather and Calamities. In case of natural calamities and weather disturbances with an orange rainfall warning for our cleaners’ and client’s location, Clean Patrol shall reschedule the cleaning appointment at no extra cost. If no available opening is made within 3 business days, the client’s payment will be fully refunded. In case of heavy rains and thunderstorms, please allow at least 1 hour delay in the arrival of our team. This is to ensure the safety of our cleaners and find more accessible roads during the rainy season.
Complaints. Clients are not allowed to yell, speak hurtful or foul language or use physical force towards Clean Patrol workers. You may direct your concerns to our Management at email@example.com.
What happens when we start the cleaning schedule late?
Booked cleaning schedule should begin no later than 15 minutes. Delay of more than 15 minutes shall be considered time consumed for the cleaning package. Work shall be limited to the availed cleaning package. In the event of a delay more than the time permitted, an additional fee of PHP80/hour/cleaner shall be billed as a variation order. This is to cover our cleaners' lost wages as they are paid per hour.
Do you entertain corporate accounts?
YES WE DO! We currently work with architects, interior designers, contractors, offices and business establishments for business-to-business cleaning requirements. We offer special rates and credit lines, depending on the nature of your business.
Is the business available for franchising?
If you have the resources to run a cleaning business and a viable territory in mind, please send an email to firstname.lastname@example.org. We are always open for potential partnerships. :)
Do you entertain partnerships and brand collaborations?
We love working with businesses! Send an email to email@example.com if you have anything in mind. :)
What are your COVID-19 Safety Protocols?
- Every deployed team member has been screened for COVID-19.
- Daily health monitoring procedures are in place.
- Alcohol and antibacterial hand wash are provided to Patrollers.
- Mobilizations are strictly controlled as private shuttling, lodging and meals are provided by the company to prevent contamination.
- Cleaning equipment and PPEs are disinfected multiple times per day.
- Social distancing is strictly observed.
What are your Payment Channels?
We accept the following:
Clean Patrol respects your right to privacy and we are committed to ensure that all personal data collected from you are processed according to the principles of transparency, legitimate purpose and proportionality pursuant to R.A. 10173 (Data Privacy Act of 2012). Our goal is to protect your personal data on the channels you interact with us – through this website, on our social media pages, and on the phone.
Do you issue Official Receipts?
Yes, we do!
BOOKING & PAYMENT
Some important items to keep in mind. :)
Bank deposits and online transfers
GCash and PayMaya
To avoid lost wages for your cleaners, please give us at least a 48-hour notice if you wish to cancel or reschedule an appointment. If a cleaning appointment is less than 48 hours in advance, the down payment will be non-refundable. If the appointment is re-scheduled less than 24 hours in advance, a reschedule fee of PHP300 per cleaner will be charged. Same day bookings may not be cancelled.
In case of natural calamities and weather disturbances with an orange rainfall warning for our cleaners’ and client’s location, Clean Patrol shall reschedule the cleaning appointment at no extra cost. If no available opening is made within 3 business days, the client’s payment will be fully refunded. In case of heavy rains and thunderstorms, please allow at least 1 hour delay in the arrival of our team. This is to ensure the safety of our cleaners and find more accessible roads during the rainy season.
For cleaning services other than our time-based offerings, our Patrollers will not leave our client's premises without a proper service acknowledgement/acceptance.
The client may request for re-work on-site for missed spots or items that are covered in the service scope, within 24 hours from the initial job completion. :)