FAQ

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BOOKING & PAYMENT

REMINDERS

Some important items to keep in mind. :)

Payments Accepted

• Bank deposits and online transfers

• Check payments 

• Cash payments 

• GCash and PayMaya

Cancellation Policy

To avoid lost wages for your cleaners, please give us at least a 48-hour notice if you wish to cancel or reschedule an appointment. If a cleaning appointment is less than 48 hours in advance, the down payment will be non-refundable. If the appointment is re-scheduled less than 24 hours in advance, a reschedule fee of PHP300 per cleaner will be charged. Same day bookings may not be cancelled.

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In case of natural calamities and weather disturbances with an orange rainfall warning for our cleaners’ and client’s location, Clean Patrol shall reschedule the cleaning appointment at no extra cost. If no available opening is made within 3 business days, the client’s payment will be fully refunded. In case of heavy rains and thunderstorms, please allow at least 1 hour delay in the arrival of our team. This is to ensure the safety of our cleaners and find more accessible roads during the rainy season.   

Satisfaction Guarantee

For cleaning services other than our time-based offerings, our Patrollers will not leave our client's premises without a proper service acknowledgement/acceptance. 

The client may request for re-work on-site for missed spots or items that are covered in the service scope, within 24 hours from the initial job completion. :)