FAQ

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Frequently Asked Questions

What equipment and solutions do you use?


We use a variety of cleaning equipment and cleaning agents sourced from various vendors. Nonetheless, we are actively in search of the best tools, equipment and cleaning agents we can use in the market. For our Deep Cleaning and Upholstery Cleaning services, we use Gruenheim GHS1/S2 for dry steam cleaning and the Gruenheim GHV1 Hydro Vacuum. We use Ridgid Vacuums for our Post-Construction cleaning works. We have ladders that can reach up to 12ft. For requirements more than the indicated height, we can arrange for the use of scaffolding at an extra cost.




Should I provide meals for the cleaners?


Our Patrollers bring their own meals and water. Should you wish to provide their meals or give extra, we're very sure that our Patrollers will love you for it. :)




Do I need to prepare cleaning materials?


Our Patrollers are come in equipped with all required cleaning materials. We are usually more efficient and effective using our own tools, but should you prefer to have them use your own cleaning tools, we hope you can guide the Patrollers in proper handling. We also hope for your kind understanding in the event they work at a slower pace.




Can I request for other services on-site without prior booking?


Yes, you may, provided that the equipment is available and that there won't be conflicts in cleaning schedules. Kindly request for the Service Menu from our Patrollers. :)




How long does cleaning take?


Cleaning duration varies from house-to-house, and from business-to-business.




Why am I being charged for transportation?


Transportation fees are charged based on proximity from our Patrollers' home base. We charge these fees accordingly to cover for fuel expenses and the amount of time spent for travel as our Patrollers are paid fairly, by the hour. In the case of subscription cleaning services, these fees are often reduced or sometimes waived altogether upon matching your schedule with nearby subscribers'.




How many Patrollers should I expect?


For smaller cleaning jobs like condominiums and small offices, we send 1-2 Patrollers. For bigger jobs (large condominium units, townhouses and houses), we send teams of 4-8. Special projects can have as many as 50 Patrollers working for the whole day. Every team has an assigned Lead/Quality Controller.




What areas do you cover?


We currently service the following areas in Metro Manila: North: Quezon City, Marikina, Caloocan City, Valenzuela City and Malabon City Central: San Juan City, Pasig City, Mandaluyong City, Pateros, Makati City, Taguig City, Manila South: Paranaque, Pasay City, Muntinlupa, Las Pinas Bookings outside of Metro Manila may be scheduled with us, subject to adjusted transportation fees and minimum total service fees.




How can you guarantee our safety?


We only hire direct/personal referrals and employ in-house staff. For screening, we require our potential recruits to submit their NBI and Barangay Clearances as well as three references for background checking. Prior to their cleaning schedule, cleaners' names and IDs are submitted to the client. Additional information may be provided upon request. Cleaners' are also discouraged from bringing their personal effects into the cleaning location. Clients are encouraged to search through our team's packed items before the team's departure.




Are Patrollers allowed to take breaks?


We require our Patrollers to take a one-hour lunch break and encourage them to take a 15-minute break in the morning and in the afternoon, if the schedule allows. For time-based services, the breaks shall not be included in your schedule. The assigned lead shall also request for your permission, before they proceed with their breaks. Cleaning can be exhausting. We hope for your kind consideration.




What's the best cleaning service for me?


We recognize the different needs of our clients, and we consistently put an effort in developing cleaning programs and services to address these needs. Please check our Services Page and click 'Learn More' to explore the different services we offer. For a comprehensive cleaning services, we recommend our Deep Cleaning Service using Gruenheim Technology. The service covers cleaning of all the hard surfaces and upholstered items in your home. It's on the expensive side, but hey, we'll render a full sweep of your place and get rid of as much germs, bacteria and allergens as we can! If budget is a consideration, we recommend our General Cleaning Services, which is more affordable and traditional in approach. The service focuses on hard surfaces, but you have the option to add-on per item service requirements such as upholstery cleaning for mattresses, sofas and area rugs. The service uses traditional cleaning tools (filtered vacuum included) and cleaning agents. Both General Cleaning and Deep Cleaning options priced based on gross floor area (in square meters). If you only wish to have some areas of your space cleaned, we recommend booking our Cleaning Assistance Services. You will be billed per hour of rendered service, but you have the option to specify which areas you only need cleaned. Our Patrollers will still arrive equipped with their basic cleaning tools.




What should I prepare for my cleaning session?


  1. Secure work permit and gate passes. You may also instruct the assigned lead to facilitate the same upon arrival.
  2. Keep all your valuables in safe storage.
  3. Identify all the areas that require special cleaning and attention.
  4. We're pet-friendly! But if you have pets, please keep them in a safe area so they won't get stressed by the noise and the strangers moving around your house. :)




What is your Quality Assurance and Control Policy?


A Clean Patrol Team Lead/Quality Controller will be assigned to you to ensure the quality of our cleaners' work. For coordination and reporting purposes, he/she may take photos of your space and be on his/her phone during the cleaning session. The assigned lead is the only person allowed to use his/her phone throughout the duration of the service. As a protocol, they are required to request for your permission to use their phones upon arrival. All information received will be kept confidential, but please feel free to refuse if you do not feel comfortable about phone usage. Our estimated cleaning time does not limit the time spent by our team. They may finish earlier or later since as you may know, cleaning requirements vary from household to household and from business to business. Nevertheless, we want to ensure that your space is definitely CLEAN-PATROL-CLEAN as we go. For all services other than our time-based house cleaning services, our team will stay until the job is done and your place is spick and span. Should the team require more time with you but is scheduled to be with another client, we will send a second team to accomplish the cleaning requirements. Upon rendering the cleaning service, the assigned lead and quality controller will brief you about the completed works. He/she will also ask you to sign our Service Acknowledgement Form and rate the team's service. We take this as an acceptance of the job rendered. Complaints Our cleaners will not leave our client's unit without our client's acceptance. Complaints must be communicated to Clean Patrol management within the same day or within 24 hours from time of completion. A personnel or team will be sent to render back services for free if complaints are communicated within the prescribed 24-hour time period.




What are your Post-Construction Cleaning Terms and Conditions?


Service Scope. Clean Patrol shall provide all labor, equipment and services indicated on the job order. Special services such as carpet cleaning, floor polishing, etc. are subject to additional fees.

For Post-Construction Cleaning Services, we highly recommend that all construction/renovation work should be completed before we render our services. We do not render any re-work or re-cleaning beyond our scheduled service hours if construction is still ongoing. Please ensure that there is minimal debris left by the contractor. We do not dispose of debris such as wood, paint cans, etc. Nevertheless, we can arrange for hauling and clearing services on your behalf, if required.

Compensation. Clean Patrol meticulously prepares for your cleaning needs. To prepare for your appointment, we require a 50% Cleaning Fee Down Payment. Full Payment option is also available. To reserve your slot, kindly pay via bank deposit within 24 hours of booking. Bookings made 24 hours before the schedule will require full payment.

Work Permits. The client shall secure all work permits and gate passes. Client shall inform Clean Patrol of any special requirements for safety and insurance prior to the work schedule.

Cancellation. To avoid lost wages for your cleaners, please give us at least a 48-hour notice if you wish to cancel or reschedule an appointment. If a cleaning appointment is less than 48 hours in advance, the down payment will be non-refundable. If the appointment is re-scheduled less than 24 hours in advance, a reschedule fee amounting to 20% of the total fee will be charged. Same day bookings may not be cancelled.

Work Schedule. Booked cleaning schedule should begin no later than 15 minutes. Delay of more than 15 minutes shall be considered time consumed for the cleaning package. Work shall be limited to the availed cleaning package. In the event of a delay more than the time permitted, an additional fee of PHP100/hour/cleaner shall be billed as a variation order.

Cleaners’ Welfare. Our cleaners are entitled to a 1-hour break during lunch time, 1 15-minute break in the morning and 1 15-minute break in the afternoon. The time taken for breaks are not covered for time-based services. Please be informed that our cleaners will update our Management from time to time on their work progress.

Weather and Calamities. In case of natural calamities and weather disturbances with an orange rainfall warning for our cleaners’ and client’s location, Clean Patrol shall reschedule the cleaning appointment at no extra cost. If no available opening is made within 3 business days, the client’s payment will be fully refunded. In case of heavy rains and thunderstorms, please allow at least 1 hour delay in the arrival of our team. This is to ensure the safety of our cleaners and find more accessible roads during the rainy season.

Complaints. Clients are not allowed to yell, speak hurtful or foul language or use physical force towards Clean Patrol workers. You may direct your concerns to our Management at cleanpatrolph@gmail.com.




What happens when we start the cleaning schedule late?


Booked cleaning schedule should begin no later than 15 minutes. Delay of more than 15 minutes shall be considered time consumed for the cleaning package. Work shall be limited to the availed cleaning package. In the event of a delay more than the time permitted, an additional fee of PHP80/hour/cleaner shall be billed as a variation order. This is to cover our cleaners' lost wages as they are paid per hour. In the event that we arrive late, we will extend our service time accordingly for time-based services or complete the work as indicated on the Job Order.




Do you entertain corporate accounts?


YES WE DO! We currently work with architects, interior designers, contractors, offices and business establishments for business-to-business cleaning requirements. We offer special rates and credit lines, depending on the nature of your business. You may contact us or request a call back so we can discuss your requirements further. :)




Is the business available for franchising?


If you have the resources to run a cleaning business and a viable territory in mind, please send an email to amica@cleanpatrolph.com. We are always open for potential partnerships. :)




Do you entertain partnerships and brand collaborations?


We love working with businesses! Send an email to amica@cleanpatrolph.com if you have anything in mind. :)




What are your COVID-19 Safety Protocols?


Clean Patrol enforces stringent occupational safety and health protocols following WHO IPC and CDC measures:
- Every deployed team member has been screened for COVID-19.
- Daily health monitoring procedures are in place.
- Every Patroller has been assigned his/her own set of complete PPEs.
- Alcohol and antibacterial hand wash are provided to Patrollers.
- Mobilizations are strictly controlled as private shuttling, lodging and meals are provided by the company to prevent contamination.
- Cleaning equipment and PPEs are disinfected multiple times per day.
- Social distancing is strictly observed.




What are your Payment Channels?


We accept the following: - Cash - Check Payments - GCAsh - PayMaya - Online Bank Transfers




What is your Privacy Policy?


Clean Patrol respects your right to privacy and we are committed to ensure that all personal data collected from you are processed according to the principles of transparency, legitimate purpose and proportionality pursuant to R.A. 10173 (Data Privacy Act of 2012). Our goal is to protect your personal data on the channels you interact with us – through this website, on our social media pages, and on the phone. It is our goal to institute fair information practices as part of our commitment to service quality that conforms to your expectations. Hence, we present the key principles that guide our service: - We will ensure the security and confidentiality of any personal data our customers share with us. - We will limit the collection and use of customer data to a minimum. - We will permit only authorized employees, who are knowledgeable in the handling of customer data, to have access to that data. - We will not reveal customer data to any external organization unless we have previously informed the customer in disclosures or agreements, have been authorized by the customer, or are required by law. WHAT WE MAY COLLECT FROM YOU? We collect the following data required for us to successfully quote for and render the services requested from us: - Name - Address - Contact Details - Details and Photos of Areas requested for Servicing HOW WE COLLECT DATA FROM YOU All the information we receive are willingly provided by clients or potential clients when they inquire about a service. Photos may be taken by our team on the job site, with permission from the client and his/her authorized representative. HOW WE MAY SHARE YOUR DATA Clean Patrol will not share your personal data with third parties unless necessary for the above-mentioned purposes and unless you give your consent thereto. Such third parties may include Clean Patrol's business units, subsidiaries, affiliates, agents, outsourced service providers and other third parties. We engage outsourced service providers to support us in delivering services to you. HOW WE PROTECT YOUR DATA Clean Patrol strictly enforces data privacy and information security policies. It implements technological, organizational and physical security measures to protect your personal data against loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We put safeguards such as the following: - We keep and protect data using a secured server behind a firewall, deploying encryption on computing devices and physical security controls; - We restrict access to your personal data only to qualified and authorized personnel who hold your personal data with strict confidentiality; - We train our employees to properly handle your data and - We require our third parties to protect personal data aligned with our own security standards. VYOUR DATA PRIVACY RIGHTS Under the Data Privacy Act, you have the following rights: Right to be informed; Right to object; Right to access; Right to rectify or correct erroneous data; Right to erase or block; Right to secure data portability; Right to be indemnified for damages; and Right to file a complaint. CHANGES TO OUR DATA PRIVACY NOTICE Clean Patrol may amend this Data Privacy Notice to ensure that it is consistent with industry trends, legal and regulatory requirements applicable to how we handle your personal data. Relevant updates will be posted on this site. CONSENT Submitting your data to Clean Patrol signifies that you have read and understood the above Privacy Notice and expressly consent to the processing of your personal and/or sensitive personal information in the manner and for the purpose provided in this Notice. You understand and accept that this will include access to personal data and records submitted, which may be regarded as personal and/or sensitive personal data as provided under the Data Privacy Act of 2012. Consenting to this Privacy Notice, however, does not waive any of your rights under the Data Privacy Act of 2012. For complete reference on the Data Privacy Act, please visit the National Privacy Commission website at https://www.privacy.gov.ph/. Updated last 16 August 2019.




Do you issue Official Receipts?


Yes, we do! For income tax withholding, please kindly prepare the BIR Form 2307 and inform us in advance for proper Official Receipt preparation.





BOOKING & PAYMENT

REMINDERS

Some important items to keep in mind. :)

Payments Accepted

  • Bank deposits and online transfers

  • Check payments 

  • Cash payments 

  • GCash and PayMaya

Cancellation Policy

To avoid lost wages for your cleaners, please give us at least a 48-hour notice if you wish to cancel or reschedule an appointment. If a cleaning appointment is less than 48 hours in advance, the down payment will be non-refundable. If the appointment is re-scheduled less than 24 hours in advance, a reschedule fee of PHP300 per cleaner will be charged. Same day bookings may not be cancelled.

In case of natural calamities and weather disturbances with an orange rainfall warning for our cleaners’ and client’s location, Clean Patrol shall reschedule the cleaning appointment at no extra cost. If no available opening is made within 3 business days, the client’s payment will be fully refunded. In case of heavy rains and thunderstorms, please allow at least 1 hour delay in the arrival of our team. This is to ensure the safety of our cleaners and find more accessible roads during the rainy season.   

Satisfaction Guarantee

For cleaning services other than our time-based offerings, our Patrollers will not leave our client's premises without a proper service acknowledgement/acceptance. 

 

The client may request for re-work on-site for missed spots or items that are covered in the service scope, within 24 hours from the initial job completion. :)

Our Company

Clean Patrol Cleaning Services, Inc. is a proudly Filipino startup registered with the SEC, which aims to provide innovative and effective cleaning solutions to our clients while creating uplifting employment opportunities to hardworking Pinoys. 

Head Office

5075 Basilio Juan, Ugong,

Valenzuela City, Philippines

Operating Hours

Open Daily

8am - 8pm

+632 7217 2172

+63917 138 4267

info@cleanpatrolph.com

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© 2020 by Clean Patrol Cleaning Services, Inc.  All rights reserved.

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